Your privacy is paramount to us. This policy explains how Eclipse Thrust collects, uses, and protects your personal information.
Eclipse Thrust ("Company," "we," "us," or "our") operates the website and platforms through which we provide wellness retreat services. This Privacy Policy applies to all information we collect through our website, mobile applications, reservation systems, and during your interactions with our team. We are committed to protecting your privacy and ensuring you understand how we collect and use your personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and Japan's Act on the Protection of Personal Information (APPI).
2.1 Information You Provide Directly: When you make a reservation, create an account, or contact us, we collect information including your name, email address, phone number, mailing address, date of birth, payment information, health and wellness preferences, dietary restrictions, and any other information you choose to provide. During your retreat, we may collect health-related information necessary to ensure your safety and customize your experience.
2.2 Information Collected Automatically: When you visit our website, we automatically collect information including your IP address, browser type, pages visited, time spent on pages, referring URL, and device information. We use cookies and similar technologies to enhance your experience and analyze site usage patterns.
2.3 Information from Third Parties: We may receive information about you from payment processors, booking partners, and social media platforms if you choose to link your accounts. We may also collect information from reviews, testimonials, or communications you share publicly.
3.1 Service Delivery: We use your information to process reservations, confirm bookings, process payments, manage cancellations and refunds, and communicate with you about your retreat experience and any updates.
3.2 Personalization: We analyze your preferences, health information, and previous experiences to customize your retreat, recommend appropriate programs, and enhance your overall wellness experience with us.
3.3 Health and Safety: We use health-related information to ensure your safety during onsen bathing, to accommodate any medical conditions or contraindications, and to provide appropriate therapeutic guidance.
3.4 Communication: We use your contact information to send booking confirmations, retreat updates, pre-arrival preparation guides, post-retreat follow-up wellness recommendations, and occasional newsletters about onsen culture and wellness topics.
3.5 Analytics and Improvement: We analyze usage patterns and customer feedback to improve our website, refine our retreat offerings, enhance our services, and develop new programs based on genuine guest needs.
3.6 Legal Compliance: We use information as necessary to comply with applicable laws, regulations, tax requirements, and to respond to legal requests from authorities.
4.1 Contractual Performance: Processing is necessary to fulfill our retreat agreements and provide the services you have requested.
4.2 Legitimate Interests: We process certain information to maintain our business operations, prevent fraud, ensure security, and improve our services.
4.3 Consent: For marketing communications and optional data uses, we collect your explicit consent and allow you to withdraw consent at any time.
4.4 Legal Obligations: We process information as required by applicable laws and regulations.
4.5 Your Vital Interests: We may process health information when necessary to protect your physical safety during onsen experiences.
5.1 Retreat Partners: We share your reservation details, preferences, and health information with the ryokan properties, spa therapists, meditation instructors, and other retreat staff necessary to deliver your experience. All partners sign strict confidentiality agreements.
5.2 Payment Processors: We share payment information with our payment processors and banking partners solely to process your transactions securely.
5.3 Service Providers: We engage service providers for email delivery, data hosting, analytics, and customer support. These vendors are contractually obligated to use your information only as necessary to provide their services.
5.4 Legal Requirements: We may disclose information when required by law, court order, or government request.
5.5 Business Transfers: If Eclipse Thrust is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice if this occurs.
5.6 No Sale of Data: Eclipse Thrust does not sell your personal information to third parties for marketing purposes.
6.1 Security Measures: We implement comprehensive technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our systems use SSL encryption, secure servers, and regular security audits.
6.2 Payment Security: Payment information is processed through industry-standard secure payment gateways with PCI DSS compliance. We do not store complete credit card information on our servers.
6.3 Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who require it to perform their functions. All staff undergo privacy and security training.
6.4 Data Breach Response: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law without unreasonable delay.
6.5 Limitations: While we maintain strong security practices, no system is completely immune to breaches. We encourage you to use strong passwords and protect your account credentials.
7.1 Retention Periods: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, maintain accurate business records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the context of processing and our legal obligations.
7.2 Retreat Records: Reservation details and retreat records are retained for five years to manage refund requests, address potential disputes, and comply with tax and accounting requirements.
7.3 Marketing Information: If you opt into marketing communications, we retain your contact information until you unsubscribe, at which point we delete it or anonymize it within 30 days.
7.4 Your Right to Delete: You can request deletion of your personal information at any time, subject to legal retention requirements. We will delete or anonymize your information within 30 days unless we have a legal obligation to retain it.
8.1 Access and Portability: You have the right to request a copy of the personal information we hold about you in a portable, machine-readable format. We will provide this within 30 days of your request.
8.2 Correction: You can request that we correct any inaccurate or incomplete personal information we maintain about you.
8.3 Restriction of Processing: Under certain circumstances, you can request that we limit how we use your information while we verify its accuracy or assess your legal rights.
8.4 Objection: You can object to our use of your information for marketing, profiling, or other purposes based on our legitimate interests.
8.5 Withdrawal of Consent: If we rely on your consent to process information, you can withdraw that consent at any time. This will not affect the lawfulness of processing before your withdrawal.
8.6 How to Exercise Your Rights: To exercise any of these rights, contact us at privacy@eclipsethrust.com with "Privacy Request" in the subject line. We will verify your identity and respond within 30 days.
9.1 Cookies: Our website uses cookies to enhance your experience, remember your preferences, and analyze website usage. Cookies are small data files stored on your device. You can control cookie settings through your browser.
9.2 Types of Cookies: We use essential cookies (required for site functionality), performance cookies (analytics and optimization), and preference cookies (remembering your choices). We do not use tracking cookies for third-party marketing.
9.3 Cookie Consent: We display a cookie banner on first visit requesting your consent to use non-essential cookies. You can adjust your preferences or withdraw consent at any time.
9.4 Analytics: We use anonymized analytics to understand how visitors use our site. This data does not identify individuals and is used solely to improve our website.
10.1 External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing information.
10.2 Social Media Integration: If you choose to share content or link your social media accounts, those platforms will process your information according to their policies. We recommend reviewing their privacy settings.
10.3 Third-Party Analytics: We may use Google Analytics and similar services for website analytics. These services collect anonymized data and do not directly identify you.
11.1 Global Operations: Eclipse Thrust operates in Japan and serves international guests. Your information may be transferred to, stored in, and processed in countries other than your country of residence, including Japan and the United States.
11.2 Data Protection Standards: When we transfer information internationally, we implement appropriate safeguards including standard contractual clauses, adequacy decisions, and your explicit consent where legally required.
11.3 Your Consent: By providing information to Eclipse Thrust, you consent to the transfer of your information to countries outside your home country for the purposes described in this policy.
12.1 Age Requirements: Our retreat experiences are designed for adults. If you are under 18, you must have parental or guardian consent to participate in our programs and provide personal information.
12.2 Parental Controls: Parents and guardians can contact us to review, update, or request deletion of their child's information.
12.3 Safe Practices: We do not knowingly collect information from children under 13. If we discover such collection, we will delete it promptly.
13.1 Changes: We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date.
13.2 Notification: For material changes affecting your rights or our use of your information, we will notify you by email or prominent website notice and may request your renewed consent.
13.3 Your Acceptance: Your continued use of our website and services after updates constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:
Email: privacy@eclipsethrust.com
Phone: +81 6-4868-3715
Address: 2-21-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023, Japan
Data Protection Officer: For privacy inquiries, contact our designated privacy officer at the above address or email.
Regulatory Complaints: If you believe your privacy has been violated, you have the right to lodge a complaint with your local data protection authority in addition to contacting us.